Refund and Returns Policy

Last updated: November 1, 2026

We want you to be satisfied with your purchase. This policy explains how returns, exchanges and refunds work at Shadowysmo.

1. Return Window

You may request a return within [number of days] days of receiving your order. Requests made after this period may not be accepted.

2. Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition you received them.
• In the original packaging, with all accessories, manuals and parts included.
• Accompanied by proof of purchase (order number or receipt).

Items that are not eligible for return: [list any non-returnable items, or remove this line]

3. How to Start a Return

1. Contact us with your order number, the item(s) you wish to return and the reason for the return.
2. Wait for our confirmation and return instructions. Returns sent without prior approval may not be accepted.
3. Pack the item securely and ship it using the instructions provided.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or is not what you ordered, please contact us within [number of days] days of delivery with your order number and photos of the item and packaging. We will review the issue and arrange a replacement or refund.

5. Return Shipping Costs

[State who pays return shipping for change-of-mind returns, and whether any restocking fee applies]. For items that arrive damaged, defective or incorrect, we cover the cost of return shipping.

6. Refunds

Once your return is received and inspected, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within [number of days] business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. Original shipping charges are [refundable / non-refundable].

7. Exchanges

[Describe whether exchanges are offered and how].

8. Order Cancellations

To cancel an order, please contact us as soon as possible. If the order has not yet shipped, we will cancel it and issue a full refund. Once an order has shipped, it must be handled as a return under this policy.