Privacy Policy

Last updated: November 1, 2026

This Privacy Policy explains how Shadowysmo (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from shadsmo.shop (the “Site”).

1. Information We Collect

We collect information you provide directly to us, including:

• Contact details such as your name, email address, phone number, billing address and shipping address.
• Order information such as products purchased, order history and communications with us.
• Account information if you create an account, such as your username and password.
• Messages you send through our contact form or by email.

We also collect certain information automatically when you use the Site, including your IP address, browser type, device information, pages viewed and referring website, through cookies and similar technologies.

2. Payment Information

Payments are processed by third-party payment providers. We do not store full payment card numbers on our servers. Your payment details are transmitted directly to the payment processor using encrypted connections and are handled in accordance with that provider’s privacy policy and applicable industry security standards.

3. How We Use Your Information

• To process and fulfil your orders, including shipping and sending order confirmations and updates.
• To respond to your questions and provide customer support.
• To manage your account and process returns and refunds.
• To detect and prevent fraud and protect the security of the Site.
• To improve the Site and our products and services.
• To send marketing communications where you have agreed to receive them. You can unsubscribe at any time.
• To comply with legal obligations.

4. Cookies

We use cookies to keep items in your cart, remember your preferences, keep you signed in and understand how the Site is used. You can control or delete cookies through your browser settings; however, some features of the Site may not work properly without them.

5. Sharing Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Payment processors, to complete transactions.
• Shipping carriers and fulfilment partners, to deliver your orders.
• Service providers that host the Site, send emails or provide analytics, under appropriate confidentiality obligations.
• Authorities, where required by law or to protect our rights, customers or others.

6. Data Retention

We keep order and account information for as long as needed to provide our services and to meet legal, tax and accounting requirements. When information is no longer needed, we delete or anonymize it.

7. Your Rights

Depending on where you live, you may have the right to access, correct or delete your personal information, to opt out of certain uses, and to receive a copy of your data. Residents of certain U.S. states, including California, may have additional rights under state privacy laws. To make a request, please contact us using the details below. We will not discriminate against you for exercising your rights.

8. Data Security

We use reasonable technical and organizational measures, including SSL/TLS encryption, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated date.