Shipping & Delivery Policy

Last updated: November 1, 2026

This policy explains how Shadowysmo processes and delivers orders.

1. Where We Ship

We currently ship to addresses within the United States. [Confirm any excluded areas, e.g. Alaska, Hawaii, P.O. boxes, APO/FPO]

2. Order Processing Time

Orders are processed within [number of business days] business days after payment is confirmed. Orders are not processed or shipped on weekends or U.S. public holidays. You will receive an email confirmation when your order is placed and another when it ships.

3. Shipping Rates and Delivery Estimates

Shipping costs are calculated and shown at checkout before you complete your order.

• Shipping cost: [e.g. flat rate, free over a set amount, or calculated at checkout]
• Estimated delivery time: [number of business days] business days after shipment.
• Carriers: [e.g. UPS, FedEx, USPS]

Delivery estimates are not guaranteed and may be affected by carrier delays, weather or other events outside our control.

4. Order Tracking

Once your order ships, we will email you a tracking number so you can follow your delivery. If you have not received tracking information within the expected processing time, please contact us.

5. Large or Heavy Items

Some large items may be delivered by freight carrier. Where freight delivery applies, the carrier may contact you to schedule a delivery appointment, and delivery is typically made to the curbside or ground floor unless otherwise stated. [Confirm or remove this section based on your products]

6. Incorrect Addresses

Please check your shipping address carefully before placing an order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us immediately and we will try to update it before the order ships.

7. Lost, Damaged or Delayed Packages

Please inspect your order on delivery. If your package arrives damaged, note the damage with the carrier if possible, take photos and contact us within [number of days] days. If tracking shows your order as delivered but you have not received it, contact us and we will work with the carrier to investigate.